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We fix things

Not a ticket queue that closes after 30 days. If a template you bought doesn't do what it should, we keep working until it does.

If you have bought something

Open a request from your account, it arrives with your order and template attached, which saves a round of emails. If you cannot sign in, request a link; it goes to the address you bought with.

If you have not bought yet

Ask before you buy. That is far better for both of us than a refund afterwards. Whether a template suits your plugins, whether it needs Elementor Pro, whether it can do the thing you have in mind: send us a message.

Things that are usually quicker to check first

  • The import walkthrough. It covers the three problems we see most.
  • The requirements on the template’s own page, especially whether it needs Elementor Pro.
  • Your spam folder, if a download email has not arrived.

What to include

Which template, which step you got to, and what you saw instead. A screenshot beats a description. We will reply by email.